Contact Us | Dawnsk
Contact Dawnsk
Dawnsk provides custom services to customers worldwide, with a primary focus on custom hand-painted sneakers. Whether you have a question about a Featured Design, a One-on-One Custom Order, an existing order, payment, shipping, or after-sales support, you can reach us through the channels below.
To help us assist you efficiently, please include the relevant order or customization details in your message. Dawnsk will review your inquiry and respond as soon as possible.
Contact Channels
Instagram
@dawnsk_custom
LINE
ID: @dawnsk
WhatsApp
+852 4750 6376
Email
contact@dawnsk.com
Typical Response Time
We typically reply within 24 hours.
New Custom Inquiries
If you are contacting Dawnsk about a new custom project, please include as much of the following information as possible:
- Type of item to be customized
- Design theme or creative inspiration
- Reference images, characters, or visual elements
- Preferred colors, text, names, dates, or other details
- Preferred shoe model
- Shoe version and size
- Destination country or region
- Any preferred completion or delivery date
If you have a specific deadline, Dawnsk will evaluate it based on design complexity, shoe availability, the current production schedule, and shipping conditions. A completion or delivery date is not guaranteed unless Dawnsk has formally confirmed it.
Existing Order Support
If your inquiry is about an order you have already placed, please include:
- Order number
- Name on the order
- Email used for the order
- A clear description of the issue or question
- Relevant photos, videos, or payment screenshots, if applicable
- Tracking number, if the order has already shipped
Please include your order number rather than sending only a general message such as “What is happening with my order?” Without an order number, we may need additional time to locate and verify the order.
Shipping & Tracking Support
After your order has shipped and a tracking number is available, you can check the latest delivery status on Dawnsk's Package Tracking page.
Tracking information is generated only after the order has been dispatched. Orders that are still in design, hand-painted production, or final confirmation will not yet have logistics tracking information.
If tracking has not updated for an extended period, please send us your order number, tracking number, and destination country or region so we can help check the shipment.
Response Time
Dawnsk typically replies within 24 hours.
Responses may take slightly longer on weekends, public holidays, during peak order periods, or when we need additional time to verify shoe availability, payment records, or shipping information.
For the same issue, please use one primary contact channel whenever possible. Sending duplicate messages across every platform can make it harder to keep the conversation and order details together.
Contact Form
You can also submit your request using the contact form below.
Please enter your correct name, email address, order number if applicable, and a clear description of your inquiry. If you need to send multiple reference images or videos, Instagram, LINE, WhatsApp, or Email may be more convenient.
Do not send full credit card numbers, card security codes, online-banking passwords, verification codes, or other sensitive payment information through the contact form or chat messages.