Shipping policy
Last updated: July 6, 2026
Thank you for choosing Dawnsk.
Dawnsk creates hand-painted sneakers with both artistic and collectible value. Our Featured Designs and One-on-One Custom Orders are Made to Order. Each pair is hand-painted according to the confirmed order, so our production and shipping process differs from that of standard ready-to-ship products.
To help you understand what to expect before placing an order, please review this Shipping Policy carefully.
Which Countries or Regions Do You Ship To?
Dawnsk ships to most countries and regions worldwide.
If we are unable to ship to your location because of carrier restrictions, local laws or regulations, sanctions, or other circumstances beyond our reasonable control, we will contact you after reviewing the order and discuss the available next steps.
How Long Does It Take to Complete a Custom Order?
Dawnsk’s Featured Designs and One-on-One Custom Orders are Made to Order. Each pair is hand-painted according to the confirmed order, so production time varies depending on design complexity, customization requirements, shoe availability, and our current production schedule.
Under normal circumstances, production takes approximately 2–6 weeks. Production time does not include shipping transit time. Shipping is arranged only after the pair has been completed and confirmed.
Special customization requests, peak order periods, and holidays may require additional time. We will schedule production based on the actual order queue and provide progress updates when appropriate.
How Long Does Delivery Take After a Custom Order Is Shipped?
Once production is complete and the order is ready for dispatch, we will arrange shipment as soon as possible.
Delivery time varies by destination, carrier, and customs clearance. Typical estimates after shipment are:
- Taiwan and Hong Kong: approximately 3–7 business days
- United States: approximately 1–2 weeks
- Canada: approximately 2–3 weeks
- Europe: approximately 2–3 weeks
- Other parts of Asia: approximately 1–3 weeks
- Other countries and regions: approximately 2–4 weeks
These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery may be affected by carrier operations, customs inspections, holidays, weather, or other circumstances beyond our reasonable control.
Do You Provide Tracking Information?
Yes. Once your order has shipped and tracking information is available, we will provide the tracking details by email so you can follow the delivery progress.
If tracking information is still unavailable 5 business days after you receive the shipment notification, please contact us and we will help check the shipment status.
Will I Need to Pay Customs Duties or Import Taxes?
Some countries or regions may apply customs duties, import taxes, value-added tax, customs-clearance fees, or other charges to imported goods under local regulations.
Where applicable, these charges are determined by the destination country's or region's authorities or relevant service providers and are generally the responsibility of the recipient.
We recommend reviewing the import requirements for your destination before placing an order.
What Should I Check in My Shipping Information?
Please make sure the recipient's name, address, phone number, email address, and other shipping details are complete and accurate before the order is shipped.
If delivery fails, a package is returned, or additional costs arise because of incorrect shipping information, refusal of delivery, failure to collect the package after notification, failure to complete customs clearance, or other circumstances outside Dawnsk's control, the customer may be responsible for the resulting costs.
What Happens If Delivery Is Delayed?
Dawnsk will make reasonable efforts to arrange production and shipment according to the estimated schedule.
However, actual delivery may be affected by natural disasters, public-health emergencies, customs inspections, carrier operations, government measures, holidays, weather, or other circumstances beyond our reasonable control.
If a shipping exception occurs, we will assist with tracking and provide reasonable support, but we cannot guarantee a specific delivery date.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email:
contact@dawnsk.com
Every Dawnsk piece is made with care, and we want the delivery experience to reflect the same attention to detail.
We will continue to prioritize transparency, care, and quality throughout production and shipping, and we will make reasonable efforts to ensure each order is prepared and dispatched properly.