Contact information
Last updated: July 6, 2026
Thank you for choosing Dawnsk.
We value every customer’s needs and shopping experience.
Whether you have questions about artwork design, customization services, order progress, shipping, or after-sales service, we are happy to assist you.
Please feel free to contact us through the following channels.
Customer Support
Email:
contact@dawnsk.com
@dawnsk_custom
Best for:
- Customization inquiries
- Sharing finished works
- Design inspiration discussions
- Latest work updates
LINE Official Account
@dawnsk
Best for:
- Customization discussions
- Order confirmation
- After-sales service
- Direct contact
+852 4750 6376
Best for:
- International customer inquiries
- Customization discussions
- Order-related questions
- After-sales service
Customer Service Hours
Monday to Friday
10:00–18:00 (GMT+8)
If you leave a message outside our service hours, we will respond as soon as possible on the next business day.
Response Time
Under normal circumstances, we will respond to your message within 24 hours.
During holidays, promotional periods, or peak order periods, response times may be slightly longer. Thank you for your understanding.
Custom Service Reminder
If you would like to order a custom piece, we recommend providing the following information when contacting us so we can understand your requirements more quickly:
- Your preferred shoe model or style
- Design theme or style
- Reference images, if available
- Any text, date, or artwork you would like to include
- Destination country or region
The more complete the information you provide, the more accurately we can provide design recommendations and a quote.
Before Contacting Us
To help us provide better service, please provide as much of the following information as possible when contacting us:
- Your order number, if you already have an order
- Your name
- A description of the issue or request
- Relevant photos, where applicable
This will help us assist you more quickly.
Dawnsk believes that every conversation can be the beginning of a creative journey.
We look forward to creating a unique, collectible hand-painted sneaker with you while providing a professional, transparent, and trustworthy service experience.