Refund policy
Last updated: July 6, 2026
Thank you for choosing Dawnsk.
Dawnsk focuses on creating hand-painted sneakers with both artistic and collectible value. Whether you choose one of our Featured Designs or our One-on-One Custom Service, all products are Made to Order. Each order is scheduled for shoe preparation, customization confirmation, and hand-painted production and is not a ready-to-ship inventory item.
To protect the rights and interests of both you and Dawnsk, please read this policy carefully before placing an order. By completing your order, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Why Are Customized Products Not Eligible for Standard Returns?
Once an order is placed, Dawnsk begins arranging the dedicated confirmation and production process for that order, including requirement confirmation, shoe or material preparation, and hand-painted production.
Because these products are highly customized and made specifically for the customer, they cannot be resold. Therefore, except as otherwise provided in this policy, orders cannot be canceled, returned, or refunded for personal reasons once the order has been placed.
When Can I Request After-Sales Service?
If you receive your order and discover any of the following issues, please contact us within 7 days of receiving the product:
- You received a product that clearly does not match your order.
- The product has a significant production-quality defect that affects normal use.
- The product was significantly damaged during shipping.
To help us process your request quickly, please provide:
- Your order number.
- Clear photos of the product.
- A description of the issue.
- Photos of the outer packaging, where applicable.
After reviewing the situation, we will provide an appropriate solution based on the circumstances, which may include:
- Free repair.
- Free remake.
- Replacement.
- Partial refund.
- Full refund.
When Are Returns or Refunds Not Available?
Except where otherwise required by law, returns or refunds will not be accepted in the following situations:
- Cancellation for personal reasons.
- Change of mind or personal preference.
- Incorrect size, shoe model, or color selected by the customer.
- Customization details that have already been confirmed.
- Reasonable color differences caused by different screen displays.
- Reasonable individual variations resulting from hand craftsmanship.
- The product has been used, worn, washed, damaged by the customer, or modified by the customer.
- Problems caused by incorrect shipping information, refusal of delivery, failure to collect the package after notification, failure to complete customs clearance, or other circumstances outside Dawnsk’s control.
- Other situations that do not constitute a significant production-quality defect.
About Handcrafted Products
Every pair of Dawnsk sneakers is hand-painted by an artist.
Handcrafted work is inherently unique, so reasonable differences may occur in brushstrokes, colors, details, and placement of artwork. These are normal characteristics of handmade production and do not constitute product defects or grounds for cancellation, return, or refund.
Product images are for reference only. The actual product will reflect the final hand-painted result.
Refund Method
Once Dawnsk confirms that a refund is applicable, the refund will be returned to your original payment method, where applicable.
The time required for the refund to be completed depends on the processing procedures of your bank, credit card company, or third-party payment platform, and the actual posting time may vary.
If a refund involves a cross-border transaction, exchange-rate differences, or financial-institution fees, the applicable financial institution’s rules will apply.
Contact Us
If you have any questions about this Refund Policy, please contact us:
Email:
contact@dawnsk.com
Dawnsk believes that every piece deserves to be valued.
We will continue to uphold the principles of integrity, transparency, and quality first, provide a secure and trustworthy shopping experience, and handle every customer’s after-sales needs with care.