Frequently Asked Questions | Dawnsk
Frequently Asked Questions
Dawnsk provides custom services to customers worldwide, with a primary focus on custom hand-painted sneakers.
Below you will find answers about custom design, shoe models and sizing, payments, production, worldwide shipping, package tracking, returns, and care. For complete details, please refer to the relevant service page or official policy.
If you still cannot find the information you need, please contact Dawnsk through the "Contact Us" page.
Customization & Products
Custom Services & Products
Does Dawnsk accept custom orders worldwide?
Yes. Dawnsk accepts custom requests from customers worldwide. Availability depends on the design, product availability, payment method, destination, and logistics conditions.
Our primary focus is custom hand-painted sneakers, and each request is reviewed individually before we confirm whether it can be produced.
What is the difference between Featured Designs and One-on-One Custom Orders?
Featured Designs are themed works for which Dawnsk has already established the main creative direction. After you choose the design, shoe model, and size, we confirm the order and arrange production.
One-on-One Custom Orders begin with your own ideas. Dawnsk evaluates the theme, color palette, text, composition, and other requirements before providing a formal quotation and production plan.
Learn about Custom Services
Are Featured Designs in stock? Can they be customized?
No. Featured Designs are also made to order after the order details are confirmed; they are not ready-stock products.
Depending on the design, we may be able to adjust names, text, dates, selected colors, or minor details. Major changes to the theme, characters, or overall composition generally require a One-on-One Custom Order assessment.
Design & Approval
Design & Approval
Can I provide my own images or design inspiration?
Yes. You can share reference images, characters, color preferences, text, commemorative details, or other creative inspiration.
Dawnsk will evaluate the request based on the shoe structure, composition, proportions, and actual production feasibility.
Will I receive a sketch before a One-on-One Custom Order is produced?
Yes, when appropriate for the project. After the requirements, formal quotation, and design deposit are confirmed, Dawnsk will provide a sketch, concept artwork, or composition direction to confirm the main elements, placement, and color palette before production.
Can I request changes after the design is approved?
Before hand-painted production begins, necessary adjustments can be requested within the originally confirmed design scope.
If major changes to the theme, characters, composition, text, or color palette are requested after production has begun, the quotation and production timeline may need to be revised. Natural variations may also occur because each pair is hand-painted on a physical shoe with its own material, structure, and proportions.
Products & Specifications
Products & Specifications
Which shoe models are available?
Common options include Air Force 1, Air Jordan 1, Dunk, and other shoe models suitable for hand-painted customization.
Available colors, versions, and sizes depend on current product availability and the requirements of the design.
How do I choose the right size?
If you already own a well-fitting pair of the same brand and model, use its size and actual fit as your primary reference.
If you are unsure, measure the actual length of both feet and send Dawnsk the brand, model, size, and size-tag photos from a pair that currently fits you well.
View the full Size Guide
Can I change the size after it has been confirmed?
If the shoes have not yet been sourced or prepared, contact Dawnsk as soon as possible so we can check whether a size change is still possible.
Once the shoes have been sourced or the order has entered design or production, a change may no longer be possible or may require additional shoe costs, shipping fees, or production time. The final size is based on the order details confirmed by the customer.
Payment & Orders
Payment & Orders
How are One-on-One Custom Orders priced?
Pricing is evaluated based on the shoe model, design complexity, hand-painted area, level of detail, and shipping requirements.
After reviewing your request, Dawnsk will provide a formal quotation. Please confirm the shoe model, size, design details, and all applicable charges before making payment.
Why is a design deposit required?
The design deposit confirms the commission, starts the custom design process, and reserves the corresponding shoe, material, design, and production schedule.
The deposit is applied toward the final order total; it is not an additional charge.
When is the remaining balance due?
Once the artwork is complete, Dawnsk will provide photos or videos of the finished pair for your confirmation before the remaining balance and shipping are arranged.
Eligible orders in Taiwan may be able to pay the remaining balance by cash on delivery (COD), subject to order and logistics conditions. The design deposit must still be paid in advance. For orders outside Taiwan, the remaining balance generally must be paid before shipment.
Production & Completion
Production & Completion
How long does a custom hand-painted sneaker order take?
When does the production timeline begin?
The production timeline generally begins after the shoe model, size, design details, shipping information, and required payment have been confirmed.
Time spent waiting for additional information, sketch approval, or responses to revision requests may not be included in the original estimated timeline.
Will I receive progress updates and completion photos?
Dawnsk will provide production updates when needed based on the stage of the order.
Once the artwork is complete, photos or videos of the finished pair will be provided for confirmation. After final confirmation and the remaining-balance arrangement are complete, we will finish the final preparation, packaging, and shipping.
Worldwide Shipping & Tracking
Worldwide Shipping & Tracking
Which countries and regions does Dawnsk ship to?
Dawnsk ships to most countries and regions worldwide, subject to destination and logistics conditions.
For remote areas, restricted destinations, or addresses that cannot be serviced by the available carrier, the shipping method may need to be adjusted or the order may require additional confirmation.
How are shipping costs, delivery times, and customs charges determined?
Shipping costs and estimated delivery times vary by item, package weight, destination, and carrier.
International orders may be subject to customs duties, import taxes, customs-clearance fees, or carrier handling fees. Any applicable amount is determined by the destination's authorities or the relevant logistics provider.
How do I track my package? What if tracking stops updating?
Once your order has shipped and a tracking number is available, you can check the delivery status on Dawnsk's Package Tracking page.
Tracking updates are provided by the carrier and may be delayed. If there is no update for an extended period, contact Dawnsk with your order number and tracking number so we can help check the shipment.
Returns, Care & Support
Returns, Care & Support
Can a custom order be canceled, returned, or exchanged?
Custom products are made according to the customer-confirmed product, size, and design details, so standard return and exchange rules for ready-stock products generally do not apply.
Cancellations, deposits, refunds, product damage, or discrepancies are handled according to the order stage, the specific issue, applicable requirements, and Dawnsk's Refund Policy.
How should I clean and care for hand-painted sneakers?
Use a soft, slightly damp cloth for gentle spot cleaning and allow the sneakers to air dry naturally in a cool, dry, well-ventilated area.
Avoid machine washing, prolonged soaking, aggressive scrubbing, harsh cleaning products, high-temperature drying, and extended exposure to direct sunlight. For more details, refer to the Care Guide.
How can I contact Dawnsk if I have more questions?
You can contact Dawnsk through LINE, WhatsApp, Instagram, Email, or the contact form.
For custom inquiries, please include your design idea, shoe model, size, and shipping destination. For an existing order, include your order number so we can assist you more efficiently.